# Withdrawal Issues

### Pending Withdrawals <a href="#h_70d442bc8d" id="h_70d442bc8d"></a>

98% of our withdrawals are processed automatically and instantly, but in rare instances some require manual review.

Our team reviews pending withdrawals during our office hours, which are from 04:00 UTC to 16:00 UTC.

The maximum processing time for manual reviews is 24 hours.

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**Q: What is required for new accounts to initiate withdrawals?**&#x20;

A: To enable withdrawals, new accounts must deposit and wager a minimum of $10.

**Q: As an NFT holder with a non-new account, do I still need to wager to make a withdrawal?**&#x20;

A: Yes, accounts that haven't placed any wagers are required to wager a minimum of $10 USD to enable withdrawals.\
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**Important Note:**

* Poker and trading activities do not count towards the wagering requirement for withdrawals.

### Still have Questions? <a href="#h_55a403db84" id="h_55a403db84"></a>

If you still have questions regarding withdrawals, please join our [discord ](https://discord.gg/solcasinoio)and provide the following info:

1. Your account name / registered wallet address
2. Your withdrawal ID, you can find this in Withdrawal History page.
3. Please describe the issue faced.