Withdrawal Issues
Last updated
Last updated
98% of our withdrawals are processed automatically and instantly, but in rare instances some require manual review.
Our team reviews pending withdrawals during our office hours, which are from 04:00 UTC to 16:00 UTC.
The maximum processing time for manual reviews is 24 hours.
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Q: What is required for new accounts to initiate withdrawals?
A: To enable withdrawals, new accounts must deposit and wager a minimum of $10.
Q: As an NFT holder with a non-new account, do I still need to wager to make a withdrawal?
A: Yes, accounts that haven't placed any wagers are required to wager a minimum of $10 USD to enable withdrawals. Important Note:
Poker and trading activities do not count towards the wagering requirement for withdrawals.
If you still have questions regarding withdrawals, please join our and provide the following info:
Your account name / registered wallet address
Your withdrawal ID, you can find this in Withdrawal History page.
Please describe the issue faced.