Withdrawal Issues

Pending Withdrawals

98% of our withdrawals are processed automatically and instantly, but in rare instances some require manual review.

Our team reviews pending withdrawals during our office hours, which are from 04:00 UTC to 16:00 UTC.

The maximum processing time for manual reviews is 24 hours.


Q: What is required for new accounts to initiate withdrawals?

A: To enable withdrawals, new accounts must deposit and wager a minimum of $10.

Q: As an NFT holder with a non-new account, do I still need to wager to make a withdrawal?

A: Yes, accounts that haven't placed any wagers are required to wager a minimum of $10 USD to enable withdrawals. Important Note:

  • Poker and trading activities do not count towards the wagering requirement for withdrawals.

Still have Questions?

If you still have questions regarding withdrawals, please join our discord and provide the following info:

  1. Your account name / registered wallet address

  2. Your withdrawal ID, you can find this in Withdrawal History page.

  3. Please describe the issue faced.

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