> For the complete documentation index, see [llms.txt](https://docs.solcasino.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solcasino.io/rules-and-conditions/self-exclusion-guide.md).

# Self-Exclusion Guide

{% hint style="warning" %}
**Important: Withdraw Your Tokens First**

Before activating self-exclusion, make sure to withdraw all your tokens. You will not be able to log in or make withdrawals during the exclusion period. Self-exclusion cannot be cancelled or shortened.
{% endhint %}

## How to Self-Exclude Your Account

Self-exclusion allows you to temporarily or permanently block access to your Solcasino account if you want to take a break from gambling.

Once activated, self-exclusion starts immediately and cannot be cancelled or shortened.

**⚠️ Important: Withdraw your tokens before starting.** You will not be able to log in or withdraw your tokens during self-exclusion.

### Step 1: Open Gamble Aware

1. Log in to your Solcasino account.
2. Click your **profile icon** in the top-right corner.
3. Select **Gamble Aware** from the dropdown menu.<br>

<figure><img src="https://3723706722-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzW0aZDKasmrivieGiujm%2Fuploads%2F9XDiRC8o47uHpxPKA0bh%2Fimage_2026-10-28_22-06-40.png?alt=media&amp;token=953c8bc5-0b61-4927-87f7-7dcc6e39f55b" alt=""><figcaption></figcaption></figure>

### Step 2: Open Self-Exclusion

1. On the Gamble Aware page, click the **Self-Exclusion** tab.
2. Read the information about account restrictions and withdrawals.

<figure><img src="https://3723706722-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzW0aZDKasmrivieGiujm%2Fuploads%2FNQA5OudcvRBYGrcLDm2h%2Fimage_2026-10-28_22-06-48.png?alt=media&amp;token=6b645a9e-a2b2-4a3a-ad45-30c45adf0ad4" alt=""><figcaption></figcaption></figure>

### Step 3: Choose Your Exclusion Period

1. Click the **Select period…** dropdown.
2. Choose how long you want to exclude your account.
3. Click **Continue**.

Available periods: **1 month, 3 months, 6 months, 1 year, 2 years, 3 years, 4 years, 5 years, or Permanent.**

<figure><img src="https://3723706722-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzW0aZDKasmrivieGiujm%2Fuploads%2Fgq85Hu4faEBwPd7qjfSU%2Fimage_2026-10-28_22-07-11.png?alt=media&amp;token=9e8776d1-c80e-44f3-9faf-b1a3145ae52c" alt=""><figcaption></figcaption></figure>

### Step 4: Review and Confirm

1. Check the **Start Date** and **Period** to make sure they are correct.
2. Read and tick **all four acknowledgement boxes**.
3. Click **Confirm Self-Exclusion**.

Your account will be locked immediately after confirmation.

<figure><img src="https://3723706722-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzW0aZDKasmrivieGiujm%2Fuploads%2FWZtPEYwG85chdd6vVChc%2Fimage_2026-10-28_22-06-54.png?alt=media&amp;token=d428f2d3-5ec7-4703-adea-b481ee376913" alt=""><figcaption></figcaption></figure>

**Note:** Permanent is shown in the screenshot as an example. You can choose any available period.

### What Happens After Confirmation?

* You will not be able to log in to your account.
* All casino, sports betting, staking, and other platform features will be unavailable.
* You will not be able to access or withdraw your tokens.
* Your self-exclusion cannot be cancelled, reversed, or shortened.
* If you selected a fixed period, your account will automatically reopen when that period ends.
* If you selected **Permanent**, your account will remain excluded indefinitely.

### Frequently Asked Questions

**Can I cancel self-exclusion after confirming?**

No. Self-exclusion cannot be cancelled or shortened once activated.

**Can I withdraw my tokens during self-exclusion?**

No. Please withdraw your tokens before confirming self-exclusion.

**Will my account reopen automatically?**

Yes, if you selected a fixed period. Permanent self-exclusion does not expire.

**When does my self-exclusion start?**

Immediately after you click **Confirm Self-Exclusion**.

### Need Help?

If you need assistance, select **Live Support** from your profile menu or click **Chat with us** on the Gamble Aware page.
